<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=717202372148975&amp;ev=PageView&amp;noscript=1">

SP Jain in the News

How AI Enhances Customer Experience – Professor Karippur Nanda Kumar Writes

 
 

Digital Age is transforming consumer habits. Over 80% of leaders and managers from over 200 organisations surveyed by SP Jain School of Global Management across Singapore, Sydney, Dubai and Mumbai over the past two years indicate Digital Transformation as their top priority for IT spending aiming to integrate digital technologies to deliver value to customers.

With the expected rise in such investments in digital technologies, companies need to rethink their strategies for delivering positive customer experiences to survive and grow business, writes Dr Karippur Nanda Kumar, Professor and Area Head, Information Technology, SP Jain School of Global Management, in Tabla! newspaper.

Dr Karippur Nanda Kumar shares his insights

 

The advent of AI offers a very promising future for customers. How can companies across the world leverage AI to innovate and significantly enhance engagement and customer experience? Dr Karippur Nanda Kumar shares his insights.


(Published on Page 11)

Tabla! is a weekly tabloid English newspaper published every Friday and covers stories on education, property, politics and sports, among other topics. The newspaper enjoys a readership of over 60,000 and is a part of Singapore Press Holdings (SPH).

 

 

LATEST NEWS

Advancing women in leadership through a global MBA
Executive MBA vs traditional MBA
The role of EMBA in executive team development
10 key tips for choosing the right Executive MBA program
How an EMBA shapes networking and leadership for career growth
Full-time MBA vs. Global MBA: choosing the right fit for your career
2025 Admissions trends: the changing face of higher education
Bridging academics and industry through internships
Future trends in global strategic finance education
How artificial intelligence is transforming work and learning
Careers in data science: education, skills, and growth strategies