DORRIN UMA DEWI GOVAL

Corporate Experience

• Monitoring containers, storage & distribution strategies, policies to plan for container movement – preparing and implementing plans to maintain required equipment at each depot to a level at minimum cost
• Negotiating contracts with customers, to meet the quality of the container, freight cost and delivery requirements in transportation
• Monitoring and reviewing storage and inventory systems to meet supply requirements and control inventory levels – operating recording systems to track all movements of containers, and ensuring inventory is always in stock
• Liaising with other departments and customers concerning requirements for shipments and associated forwarding transportation
• Overseeing the recording of purchase, storage, and distribution transactions
• Directing staff activities and monitoring their performance
• Develop and review policies, freight rates, procedures concerning customer relations and goods and services provided
• Ensuring operational efficiency within the department – providing direction and feedback to the members and assisting with recruitments
• Managing, motivating, and developing staff providing customer service
• Planning and implementing after-sales services to follow up customers satisfaction on the service, modify and improve services provided
• Liaising with other organisational units, service agents and customers to identify and respond to customers’ expectation
• Handle the tasks of supervising shipping and receiving departments – well versed in the shipping incoterms (the terms of CIF, FOB, DDP and others) for shipment and payment arrangement
• Preparing weekly and monthly inventory and management report for the stakeholders – knowledge of sales and meeting customers for business development
• HR knowledge in arranging company retreat, employing staff, organising short workshops
• Travel overseas to partner companies for further business proposal (e.g. Indonesia, Malaysia, Thailand, India, Vietnam and Bangladesh)
• Handle dangerous goods (cert IMDG – MPA) and permit declaration (cert from SINGAPORE CUSTOMS)